Terms & Conditions

Last updated: May 2026

1. About these Terms

These Terms & Conditions (“Terms”) govern the relationship between LITKRAFT LTD (“LITKRAFT”, “we”, “us” or “our”) and any person who uses our website litkraft.co.uk (the “Site”), contacts us, or instructs us to assist with a personal injury or other claim (a “Claim”).

By using the Site or by instructing LITKRAFT, you confirm that you have read, understood and agree to these Terms. If you do not agree, please do not use the Site or our services.

The information on the Site is general in nature, based on the law of England and Wales. Laws and regulations may differ outside England and Wales, and the information should not be relied upon as legal advice.

2. About LITKRAFT

LITKRAFT LTD is a private limited company registered in England and Wales under company number 07855435, with its registered office at:

Atlantic Business Centre, 1 The Green, Chingford, London E4 7ES, United Kingdom

• VAT number: 156247601
• Telephone: 0208 635 5555
• Email: help@litkraft.co.uk

LITKRAFT is a Claims Management Company (CMC) authorised and regulated by the Financial Conduct Authority (FCA No. 836796) for regulated claims management activities. We are also registered with the Information Commissioner’s Office (ICO).

3. Our Services

3.1 LITKRAFT is a claims management company. We do not provide legal advice and we are not a firm of solicitors. Our role is to:

• listen to the details of your accident or incident;
• assess, on a preliminary basis, whether you may have a Claim;
• where appropriate, refer you to an independent firm of solicitors from our panel that specialises in personal injury or related claims; and
• support you with translation and communication in your preferred language.

3.2 Our advisors are available 24/7 and consultations are free of charge and without obligation. We may visit you at home, in hospital or in any other suitable location in the United Kingdom.

3.3 If we feel we cannot assist you, we will tell you so and you remain free to seek advice elsewhere.

4. No Legal Advice

The contents of the Site, including any articles, blog posts, videos, FAQs and the personal injury compensation calculator, are provided for general information only and do not constitute legal advice. You should always consult a qualified solicitor regarding any specific legal issue. Outcomes and compensation amounts vary depending on the facts of each case, and we cannot guarantee the result of any Claim.

5. Panel of Solicitors

5.1 LITKRAFT works with a panel of independent firms of solicitors that specialise in personal injury, medical negligence, housing disrepair and related claims, including firms recognised by Legal 500. Where appropriate, we will introduce you to a panel firm that we consider suitable for your matter.

5.2 You are free to choose any solicitor you wish. You are not obliged to use a panel firm we recommend. If a panel firm is unable or unwilling to take your matter forward, we may, with your consent, refer you to another firm on our panel.

5.3 Any solicitor we introduce you to is an independent professional from whom you should receive impartial and confidential legal advice. They are required to comply with the Solicitors’ Code of Conduct and act in your best interests.

5.4 LITKRAFT is not responsible for the legal advice or other work undertaken on your behalf by panel solicitor firms. The panel firm will provide their own client-care information, terms and complaints procedure, and will give you independent advice on matters such as legal expenses insurance and medico-legal reporting.

6. Fees and Payments

6.1 No charge from LITKRAFT

LITKRAFT will not charge you any fee for our claims management services. We will not ask you to take out any loan, enter into any contract, or sign anything in order to use our service.

6.2 Referral fees

LITKRAFT receives a referral fee or marketing payment from the panel solicitor firm for introducing your matter. This payment is made by the solicitor firm out of its own resources and does not affect any compensation that may be awarded to you, nor does it increase the success fee charged to you by the solicitor.

6.3 Solicitor fees — “No Win, No Fee”

Panel solicitor firms typically work under a Conditional Fee Agreement (a “No Win, No Fee” agreement). This generally means:

• if your Claim is unsuccessful, you usually pay no legal fees to the solicitor (subject to the terms of the agreement and any insurance arrangements);
• if your Claim succeeds, the solicitor will deduct a success fee, typically up to 25% of the compensation recovered (excluding any future-care or other ring-fenced damages, as set out in the agreement);
• the solicitor may charge a cancellation fee if you end the agreement early without good reason.

The panel firm will provide you with full written details of their Conditional Fee Agreement, including all fees, deductions and cancellation terms, before you sign.

7. Your Information and Co-operation

7.1 In order for us and the panel firm to assess and progress your Claim, you agree to:

• provide accurate, truthful and complete information about your accident or incident;
• promptly inform us of any change in your contact details, circumstances, employment or medical condition;
• co-operate with reasonable requests for information, documents, medical examinations and statements; and
• not use our services for any fraudulent, dishonest or unlawful purpose.

7.2 LITKRAFT may verify the information you provide for fraud-prevention and compliance purposes. We may decline to take a matter forward if we suspect dishonesty or fraud.

8. Tracking Case Outcomes

To help us improve the quality of our service, we ask panel solicitor firms to provide brief details of the progress and outcome of your Claim. This information is treated confidentially. If you do not wish the solicitor to share progress information with us, please instruct them accordingly.

9. Cancellation and Termination

9.1 You may cancel your instructions to LITKRAFT at any time, free of charge, by contacting us by phone, email or in writing.

9.2 If you have entered into a Conditional Fee Agreement directly with a panel solicitor firm, your right to cancel that agreement and any cancellation fees are governed by the terms of that agreement and applicable consumer law.

9.3 LITKRAFT may decline or stop assisting you if:

• we believe we are unable to help with your matter;
• you provide false, misleading or incomplete information;
• you behave abusively or threateningly towards our staff; or
• continuing to assist you would breach any law, regulation or our regulatory obligations.

10. Use of the Site

10.1 The Site is provided free of charge for your personal, non-commercial use. By using the Site, you agree:

• not to misuse the Site or interfere with its operation;
• not to attempt to gain unauthorised access to the Site, our servers or any connected database;
• not to upload viruses, malware or other harmful code;
• not to use the Site for unlawful, fraudulent or harmful purposes; and
• not to scrape, copy or reproduce substantial parts of the Site without our written consent.

10.2 We may suspend, withdraw or restrict access to all or part of the Site without notice for operational, security or legal reasons.

11. Intellectual Property

11.1 All content on the Site — including text, graphics, logos, icons, images, videos, audio, software and the overall design — is owned by or licensed to LITKRAFT and is protected by copyright, trade mark and other intellectual property laws.

11.2 You may view, print and download extracts from the Site for your personal, non-commercial use only. You may not otherwise copy, reproduce, republish, distribute, modify, sell or exploit any part of the Site without our prior written consent.

11.3 The “LITKRAFT” name and logo are trade marks of LITKRAFT LTD.

12. Third-Party Links

The Site may contain links to third-party websites and resources. These links are provided for your convenience only. LITKRAFT does not control and is not responsible for the content, accuracy, availability, privacy practices or terms of any third-party site. Following such links is at your own risk.

13. Disclaimer and Limitation of Liability

13.1 The Site is provided “as is” and “as available”. While we make reasonable efforts to keep the Site and its content accurate and up to date, we make no warranties or representations, express or implied, that the Site will be uninterrupted, error-free, secure, or that the content is complete, accurate or current.

13.2 To the fullest extent permitted by law, LITKRAFT excludes liability for any loss or damage (including, without limitation, indirect, special or consequential loss, loss of profits, loss of business, loss of opportunity or loss of data) arising out of or in connection with:

• your use of, or inability to use, the Site;
• reliance on any information or material on the Site;
• the acts or omissions of any panel solicitor firm or other third party we may introduce you to.

13.3 Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be limited or excluded under English law.

14. Complaints

We aim to provide a high-quality service. If you are unhappy with any aspect of our service, please contact us:

LITKRAFT LTD — Complaints Atlantic Business Centre, 1 The Green, Chingford, London E4 7ES Telephone: 0208 635 5555 Email: help@litkraft.co.uk

We will acknowledge your complaint promptly and investigate it in line with our Complaints Procedure (available on request and on the Site). If you are not satisfied with our final response, or if we have not provided a final response within eight weeks of receiving your complaint, you may refer your complaint to the Financial Ombudsman Service at https://www.financial-ombudsman.org.uk (telephone 0800 023 4567).

15. Data Protection

We process your personal data in accordance with our Privacy & Cookie Policy, which forms part of these Terms and is available on the Site. Please read it carefully to understand how we collect, use and share your personal data.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in the law, regulation or our services. The current version is always available on the Site, with an updated “Last updated” date. Continued use of the Site or our services after changes are posted constitutes your acceptance of the revised Terms.

17. Governing Law and Jurisdiction

17.1 These Terms, the Site and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by, and construed in accordance with, the laws of England and Wales.

17.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that nothing in this clause limits any statutory right you may have as a consumer to bring proceedings in your place of habitual residence.

18. Contact

If you have any questions about these Terms, please contact us:

LITKRAFT LTD Atlantic Business Centre, 1 The Green, Chingford, London E4 7ES, United Kingdom Telephone: 0208 635 5555 Email: help@litkraft.co.uk Website: https://litkraft.co.uk

LITKRAFT LTD is authorised and regulated by the Financial Conduct Authority (FCA No. 836796).