Privacy & Cookie Policy

Last updated: May 2026

1. General

LITKRAFT LTD (registered in England and Wales, Company No. 07855435), with its registered office at Atlantic Business Centre, 1 The Green, Chingford, London E4 7ES, United Kingdom (“LITKRAFT”, “we”, “us” or “our”), is committed to protecting and respecting your privacy.

LITKRAFT is authorised and regulated by the Financial Conduct Authority (FCA No. 836796) and is registered with the Information Commissioner’s Office (ICO).

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018) and the EU General Data Protection Regulation (Regulation (EU) 2016/679) where applicable, we are the data controller of your personal data.

This Privacy & Cookie Policy explains how we collect, use, share and protect your personal data when you visit our website litkraft.co.uk (the “Site”), contact us, or use our services. Please read it carefully.

2. Visitors to Our Website

2.1 What we collect

We may collect and process personal data about you in the following circumstances:

• 2.1.1 When you complete contact, callback or enquiry forms on our Site. This typically includes your name, telephone number, email address, language preference, type of enquiry, and a description of your accident or claim;
• 2.1.2 Whenever you provide information when reporting a problem with our Site, making a complaint, making an enquiry, or contacting us by telephone, email or any other channel — we may keep a record of that correspondence;
• 2.1.3 Details of your visits to our Site including, without limitation, traffic data, location data, weblogs, device data and other communication data, and the pages you access (see section 2.2 below); and
• 2.1.4 Whenever you otherwise disclose information to us through our Site (for example, by uploading documents).

2.2 How we collect it

IP address and device data. We may collect information about your device, including (where available) your IP address, operating system and browser type, for fraud prevention, system administration and aggregate analytics. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies. Our Site uses cookies to distinguish you from other users, to provide you with a good experience and to improve the Site. For detailed information about the cookies we use, see section 13 below.

2.3 How we use it

We may use your personal data on the basis of our legitimate interests in order to:

• 2.3.1 provide you with information or services that you requested from us;
• 2.3.2 allow you to participate in interactive features of our Site, when you choose to do so;
• 2.3.3 ensure that content from our Site is presented in the most effective manner for you and for your device;
• 2.3.4 improve our Site and services;
• 2.3.5 process and respond to any complaints or enquiries made by you; and
• 2.3.6 contact you for marketing purposes where you have opted in (see section 5).

2.4 Third-party links

Our Site may contain links to and from third-party websites. If you follow such a link, please note that those websites have their own privacy policies and we accept no responsibility or liability for them. We encourage you to read the privacy notice of every website you visit.

3. Customers and Claimants

3.1 When you enquire about our services, we (and the third-party organisations we appoint to deal with your enquiry) may collect details such as your name, contact details, date of birth and, depending upon the nature of your enquiry, details such as your vehicle registration number, employer’s contact details and/or medical information. We will use this information to assess your claim and, if we accept it, to deliver our services to you.

3.2 We also collect your contact details when you complete one of our online enquiry forms and use this information to contact you and follow up on your enquiry.

3.3 In order to provide you with the services you have requested, we may share personal data with third parties such as:

• our panel solicitors instructed to handle your claim;
• medical agencies, experts and rehabilitation providers;
• insurance companies, brokers and credit-hire companies;
• translation and interpreting providers; and
• other business partners (instructed by us or our panel solicitors) involved in delivering the services you have requested.

3.4 We may, with your prior consent where required, publish your feedback or testimonial on our website and marketing materials.

3.5 We will retain your information for as long as we need it to provide our services and for 6 years afterwards, unless a longer period is required by law or regulation. Where you have subscribed to receive marketing, we will retain your data for the period set out in section 5.

4. If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide our services). In that case, we may have to decline or cancel a service, but we will notify you at the time.

5. Marketing

5.1 In addition to the uses described in sections 2–4 above, where you have indicated that you would like to receive marketing communications, subscribed to our marketing lists or newsletters, or provided us with your details at events, we may use your personal data on the basis of our legitimate interests to provide you with details of services we think may interest you.

5.2 You have the right to opt out of receiving marketing at any time. To opt out, you can:

• 5.2.1 click the “unsubscribe” link in any marketing email you receive; or
• 5.2.2 contact us using the details in section 14.

5.3 Where you have subscribed to receive marketing from us we will keep your personal data for 6 years from the date you provided your consent, unless you withdraw consent earlier.

6. Monitoring and Recording

We may monitor and record communications with you (such as telephone calls and emails) for the purposes of quality assurance, training, fraud prevention and regulatory compliance. We also operate CCTV at our premises for the purposes of crime prevention and health and safety. We retain such recordings for 6 years.

7. Automated Processing

7.1 In certain situations we may use personal data to make automated decisions to improve our business — for example, using your geographical location to present locally relevant marketing.

7.2 You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects on you. We will not use such automated processing in connection with your claim itself.

8. Legal Basis for Processing

We will only use your personal data where the law allows us to. The legal bases we rely on are:

• 8.1.1 Performance of a contract with you (for example, to deliver the claims-management services you have requested);
• 8.1.2 Compliance with a legal or regulatory obligation (for example, FCA, anti-money-laundering or court rules);
• 8.1.3 Our legitimate interests (for example, to operate, improve and market our services), provided your interests and fundamental rights do not override those interests; and
• 8.1.4 Your consent, where we specifically ask for it (for example, for certain marketing or special category data).

Where we process special category data (for example, health information relating to your accident), we rely on Article 9(2)(f) UK GDPR (establishment, exercise or defence of legal claims) or your explicit consent.

9. Disclosure of Personal Data to Third Parties

9.1 In addition to the third parties mentioned above, we may share your information with:

• 9.1.1 third-party agencies that assist us with marketing;
• 9.1.2 third-party agencies that conduct customer-experience surveys on our behalf;
• 9.1.3 our staff, contractors and consultants, in order to provide goods or services to you;
• 9.1.4 IT, hosting, telephony and CRM providers that store data on our behalf;
• 9.1.5 HM Revenue & Customs, the FCA, the ICO, courts, regulators and other authorities where we are required to report or disclose; and
• 9.1.6 any third party to whom we may sell, transfer or merge parts of our business or assets, or from whom we may acquire other businesses. If a change happens to our business, the new owners may use your personal data in the same way as set out in this Privacy Policy.

9.2 We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose, or in order to enforce or apply our website terms or other agreements, or to protect the rights, property or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for fraud-prevention and credit-risk purposes.

9.3 We will not sell or distribute your personal data to other organisations for their own marketing without your consent.

10. Where We Store Your Information

10.1 The personal data we collect may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area (EEA). It may also be processed by staff operating outside the UK/EEA who work for us or for one of our suppliers. By submitting your personal data, you acknowledge such transfer, storage or processing.

10.2 Where we transfer personal data outside the UK or EEA, we ensure an appropriate level of protection by using one of the following safeguards: transfers to countries deemed adequate by the UK Government / European Commission, the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other lawful safeguards.

10.3 All information you provide to us is stored on secure servers, and we apply technical and organisational measures appropriate to the risk.

11. Your Rights — Access, Update, Deletion and Restriction

11.1 It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes.

11.2 Under data protection law you have the right to:

• 11.2.1 access the personal data we hold about you and receive a copy in an intelligible form;
• 11.2.2 rectify inaccurate or incomplete data;
• 11.2.3 erase your personal data (the “right to be forgotten”);
• 11.2.4 restrict the processing of your personal data;
• 11.2.5 object to processing based on our legitimate interests or for direct marketing;
• 11.2.6 data portability — receive your data in a commonly used, machine-readable format and have it transferred to another controller; and
• 11.2.7 withdraw consent at any time, where we rely on your consent.

11.3 To exercise any of these rights, please contact us using the details in section 14. We may need to ask you for proof of identity before responding. We will respond within one month of receiving your request, although in complex cases this may be extended by up to two further months.

11.4 Data protection law allows or requires us to refuse to provide some or all of the personal data we hold in certain circumstances. If we cannot comply with your request, we will explain why, subject to any legal or regulatory restrictions.

11.5 You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

12. Right to Withdraw Consent

Where we rely on your consent to process your personal data, you may withdraw that consent at any time. To withdraw consent, please contact us using the details in section 14. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

13. Cookies

Our Site uses cookies and similar technologies to distinguish you from other users, remember your preferences (including language), measure traffic and improve performance. We use:

• Strictly necessary cookies — required for the Site to function (for example, security, form submission, language selection). These do not require your consent;
• Analytics cookies — to understand how visitors use the Site (for example, Google Analytics). These are set only with your consent;
• Marketing/advertising cookies — to deliver and measure relevant advertising. These are set only with your consent;
• reCAPTCHA — our forms are protected by Google reCAPTCHA, which is subject to the Google Privacy Policy and Terms of Service.

You can accept or reject non-essential cookies via the cookie banner shown on your first visit, and change your preferences at any time through your browser settings.

14. Contact Us

We have appointed a Data Protection Lead to oversee compliance with this Privacy Policy. If you have any questions, comments or requests regarding this policy, our use of your personal data, or you wish to exercise any of your rights, please contact us:

LITKRAFT LTD Atlantic Business Centre, 1 The Green, Chingford, London E4 7ES, United Kingdom Telephone: 0208 635 5555 Email: help@litkraft.co.uk Website contact form: https://litkraft.co.uk/contact-us/

If you remain unsatisfied, you also have the right to contact the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Where we wish to use previously collected personal data for materially different purposes, we will notify you and, where required by law, seek your consent.