Shops and shopping centres must keep customers safe. If a wet floor, falling stock, or faulty escalator caused your injury while shopping, we help you claim compensation.
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What Is a Shopping Accident Claim?
A shopping accident claim is the legal process of seeking compensation if you’ve been injured while visiting a shop, supermarket, retail park, or shopping centre due to someone else’s negligence. Retailers and property owners have a legal duty to ensure their premises are safe for customers, staff, and visitors.
If you’ve suffered an injury in the last three years in a shopping accident that wasn’t your fault, LITKRAFT can help you claim compensation and get the support you need for your recovery.
Who Can Claim?
You may be entitled to make a shopping accident claim if you were injured because of unsafe conditions, poor maintenance, or negligence by staff or management. Claimants can include:
• Shoppers or visitors injured on the premises
• Employees working in shops or shopping centres
• Delivery drivers or contractors visiting retail premises
Responsibility may lie with the store owner, shopping centre management, cleaning contractors, or even suppliers—depending on how the accident occurred.
Why Choose LITKRAFT?
Shopping accidents might seem minor but can often result in serious injuries such as fractures, head trauma, or long-term mobility issues. We understand how disruptive this can be to your life and finances.
• We speak your language
• 14 years’ experience – over 21,000 successful cases, £51M+ won
• 93% of clients come via recommendations
• 24/7 new accident helpline
• Home or hospital visits anywhere in the UK – free
• Work with leading UK personal injury lawyers
• Regulated claims management company
• Fast, confidential, stress-free process
Common Causes of Shopping Accidents
Shopping accidents are more common than many realise. The main causes we see include:
• Slips, trips, and falls caused by wet floors, uneven tiles, or poor lighting
• Falling objects such as stock items, displays, or signage
• Defective equipment like trolleys, lifts, or escalators
• Poor housekeeping – cluttered aisles, trailing wires, or blocked exits
• Negligent cleaning or maintenance
• Inadequate security leading to accidents or assaults
What You Can Claim For
• Physical injuries and psychological distress
• Medical treatment, rehabilitation, and therapy
• Loss of income and reduced earning capacity
• Ongoing care, mobility aids, or home adjustments
• Travel expenses and other out-of-pocket costs
• Damage to personal belongings
How Much Compensation Could You Get?
Every shopping accident claim is unique. The amount of compensation depends on:
• The medical evidence of your injury and recovery time
• Any loss of earnings and future financial impact
• The long-term effect on your independence and wellbeing
• The cost of treatment, rehabilitation, and ongoing care
• Travel expenses and other accident-related costs
Your solicitor will value your claim using medical reports, financial evidence, and the official Judicial College Guidelines (JCG), to make sure your settlement reflects the real impact on your life.
Our No Win No Fee Claims Process
Free Consultation – We review your case and explain your options
Evidence Gathering – Accident reports, CCTV, witness statements, medical notes
Medical Assessment – Independent report on your injuries
Negotiation – Your solicitor pursues the highest possible settlement
Settlement or Court – If liability is denied, we are ready to go to court
No Win, No Fee – If your claim is unsuccessful and you’ve been honest and cooperative, you will not pay your solicitor’s fee.
Time Limits for UK Shopping Accident Claims
• Adults – 3 years from the date of the accident
• Children – Until their 21st birthday
• Fatal accidents – 3 years from the date of death or confirmation of cause
Contact Us for Your FREE Claim Assessment
Call 0208 635 5555, request a callback, or use our online form.
We’ll confirm within minutes if you may have a case.
Home or Hospital Visits – We’ll come to you anywhere in the UK at no extra cost. Whether you’re at home, in hospital, or in a rehab centre, we’ll take statements, gather evidence, and guide you through your claim—so you can focus on your recovery while we handle the legal side.
for a FREE consultation
Over 93% of our clients come to us through personal recommendation. With more than £51 million recovered and 15+ years of experience, our results speak for themselves — but we’d rather let our clients speak for us.
I am very impressed with the service provided. Thanks to LITKRAFT assistant I was able to prove my innocence. Third party was denying the damages suffered, but we never gave up, resulting in a settlement of compensation that I was really happy with.
If you had an accident – immediately call LITKRAFT. They are true professionals and it really shows, as they can tell you straight away if you have a case. When I had another accident I emailed all details to them and they called me back within 20 min.
Great company, fantastic staff who are just a phone call away to help. They were very patient in explaining every document received from solicitors or doctors. When we first started the claims process, the other party tried to deny liability, but LITKRAFT solicitor fought my case in court and won it. I was delighted with the process and I couldn’t have asked for anything more from LITKRAFT.
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